Lädt...- 1.1 Who we are. We are The Norton Motorcycle Co. Limited (referred to in these terms as “Norton” “we”, or “us”) a company registered in England and Wales. Our company registration number is 12545195 and our registered office is at Unit 500 Solar Park, Highlands Road, Solihull, United Kingdom N90 4SH. Our registered VAT number is 347723972.
- 1.2 Who we are regulated by. We are a credit broker (not a lender) and are authorised and regulated by the Financial Conduct Authority (Financial Services Register no. 1008256). We are an Appointed Representative of The Compliance Guys Ltd which is also authorised and regulated by the Financial Conduct Authority (Financial Services Register no. 941360). You can verify our status on the Financial Services Register by visiting the Financial Conduct Authority’s website at www.fca.org.uk.
- 1.3 How to contact us. You can contact our Client Service Team by email – clientservices@nortonmotorcycles.com or telephone – +44 179 830 1228.
- 2.1 What these terms cover. These terms and conditions of sale apply whenever you order any products through our website https://www.nortonmotorcycles.com
- 2.2 Read these terms carefully. Please read these terms carefully and print a copy for your future reference. By ordering any products from us, you agree that you have read and agree to these terms, and the Privacy Policy. If you do not agree to these terms, you must not order any products from us.
- 3.1 Our products may vary from their image. Although we have made every effort to display the colours accurately, a product's true colour may not exactly match that shown on your device or in our marketing.
- 3.2 Personal use only. You acknowledge that any products ordered are intended for your own personal use and that you will not resell the products to any other persons.
- 4.1 Changes we can make for new orders. We may update these terms or our products at any time. Any changes will apply exclusively to orders submitted after the updated terms are published on our Website. Please review the Website terms before placing an order, as they may have changed since your last visit.
- 4.2
Changes we can always make (including existing orders). We can always make changes to these terms and our products at any time:
- to reflect changes in relevant laws and regulatory requirements; and
- to make minor technical adjustments and improvements that do not materially affect your use of the product(s).
- 4.3 Changes we can only make if we give you notice and an option to cancel. If we make material changes to these terms or your product(s) you have ordered that would materially disadvantage you, we will notify you in advance. You will then have the option to cancel your order or contract before the changes take effect and receive a refund for any amounts you have paid.
- 5.1 Placing your order. Our Website will guide you through the steps you need to take to place an order with us. Before submitting your order, you will have the opportunity to review and amend any details to ensure all information is correct. Once you have completed the checkout process, you will receive an on-screen confirmation, followed by an email acknowledging receipt of your order. This email does not constitute acceptance of your order.
- 5.2 When we accept your order. Your order will be accepted and a sales contract between you and Norton will be formed when we dispatch your product(s) to you and send you a dispatch confirmation.
- 5.3 Where your order details will be stored. You may access your order by logging into your online account.
- 5.4 Sometimes we reject orders. Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because you are located outside our delivery locations, because of suspicious transactions, or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
- 6.1 Where to find the price. The price of our products (which includes VAT) will be the price indicated on the order pages when you place your order.
- 6.2 When you must pay and how you must pay. We accept most major credit and debit cards (please see the list provided on the Website). You must pay for your product(s) when you complete your order.
- 6.3 Incorrect price display. Before accepting your order, we review the pricing. If a product is mispriced, we’ll contact you to let you know and give you the choice to either: (a) confirm the order at the corrected price, or (b) cancel the order. If you confirm, we’ll send an order confirmation with the correct price. We are not obligated to sell products at an incorrect price.
- 6.4 We pass on some increases in VAT. If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
- 6.5 We charge interest on late payments. If we're unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.
- 6.6 Promotional offers. From time to time, we may offer promotional discounts and offers on our products. All promotions are subject to separate terms and conditions displayed on the Website.
- 7.1 Delivery charges. We offer a range of delivery options. Delivery charges vary depending on the option you choose and will be shown on our Website. The total delivery cost will be confirmed before you place your order.
- 7.2 When we will provide your product(s). We will deliver your product(s) to you at the address indicated during the order process. Your order will be dispatched once payment has been approved and your billing and delivery address has been verified. You acknowledge that any person at the delivery address shall be authorised to take delivery.
- 7.3 When you become responsible and own your product(s). Your product(s) will be your responsibility from the time we deliver your product(s) to the address you gave us. You will own your product(s) once we have received payment in full.
- 7.4 We're not responsible for delays outside our control. We do our best to keep all items listed on our Website in stock, available for dispatch and delivered to you on time. However, from time to time, there may be delays or supply issues from our manufacturers or suppliers that are outside our their (and our) immediate control (e.g. pandemics, natural disasters, network failures etc). If our supply of your product(s) is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team Service Team using the contact details at Section 1.3 of these terms to end the contract and receive a refund for any product(s) you have paid for but not received.
- 8.1 For US customers all orders will incur customer and tax duties.
- 8.2 For EU customers, all orders above the value of €150 will incur customer and tax duties.
- 8.3 Products imported to your country may be subject to customs, taxes or other fees. Where relevant, you are responsible for all applicable customs, duties, taxes and fees charged by your government.
- 8.4 We cannot guarantee that you will or will not be charged any customs taxes or duties. Please contact your country's customs office prior to purchasing for respective charges and rates on packages coming from outside of your country. You can also visit the duty calculator to get an estimate of what you may be charged when the package arrives.
- 9.1 Your 14 day legal right to change your mind. You have the legal right to cancel your online order within 14 days of delivery (and if your purchase is split into several deliveries over different days, the period runs from the day after the last delivery) and receive a full refund, including any standard delivery costs. We offer a more generous 30 day right to cancel your order as set out below.
- 9.2 Our 30 Day Goodwill Right to Cancel. In addition to your legal right to cancel within 14 days of delivery, we offer a 30 day goodwill period to change your mind and cancel any order placed through our Website. This means you can notify us of your decision to cancel within 30 days from the date you placed your order. This goodwill right is separate from your legal rights and remedies if there is an issue with the product(s) you purchased, as explained in Section 11.
- 9.3 How to cancel your order and request and exchange or refund. To cancel your order and either return or request an exchange of your product(s) to us, please submit a request to clientservices@nortonmotorcycles.com.
- 9.4 How long do you have to return products? If you are returning a product (instead of an exchange) you have to return products within 14 days of you telling us you have changed your mind.
- 9.5 You have to return the product at your own cost. Returns are at your own cost, unless free returns we offered at purchase. Please use a reputable delivery service and keep proof of postage or tracking. If we don’t receive the item, or it arrives after 14 days, you wont be entitled to a refund. For help with returns, see our Returns Process or contact our Customer Service Team using the contact details at Section 1.3 of these terms.
- 9.6 What we will refund. Subject to certain deductions, as explained further below, if you cancel your order, we will reimburse to you the amount you’ve paid to us, including any standard delivery costs (but not any extra costs if you chose a more expensive delivery option e.g. for express delivery or delivery at a particular time).
- 9.7 We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", price tags have been removed, the packaging is damaged, or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due.
- 9.8 When and how we refund you. If you cancellation relates to products that haven't been dispatched, we will refund you as soon as possible and within 14 days of you requesting a refund. If you're sending your product(s) back to us, we will refund you within 14 days of receiving it, or, 14 days after we receive evidence you've sent it to us. We refund you by the method you used for payment. We don't charge a fee for the refund.
Please note that for consumers based within the EU a reference in these terms to "cancel" or "cancellation" should be read as a reference to "withdraw" or "withdrawal".
- 10.1 Cancelling your order because of something we have done or are going to do. If we have agreed that you are ending the contract for reasons described in this Section 10, the contract will end immediately, and we will refund any money you’ve already paid. To cancel in these cases, please contact our Customer Service Team using the contact details at Section 1.3 of these terms.
- 10.2 If a refund is due, we’ll process the refund within 14 days, using the same payment method you originally used, unless we’ve agreed otherwise. The reasons you can cancel are:
- 10.2.1 we have told you about an upcoming change to the product(s) or these terms which you do not agree to;
- 10.2.2 we have told you about an error in the price or description of the product(s) you have ordered, and you do not wish to proceed;
- 10.2.3 there is a risk that supply of the product(s) may be significantly delayed because of events outside our reasonable control; or
- 10.2.4 you have a legal right to end the contract because of something we have done wrong.
- 11.1 How to notify us. In the unlikely event you think there is something wrong with the product(s), please contact our Customer Service Team using the contact details set out at Section 1.3.
- 11.2 Your legal rights. We provide products that match the descriptions on our Website and comply with all applicable legal requirements. Your legal rights depend on the country where you live, when you notify us of the issue, and whether the fault was apparent on delivery. In the case of a confirmed faulty or defective item, we will offer a refund, exchange, or repair, as per your preference. For customers in the UK, more information is available from the Citizens Advice website: www.citizensadvice.org.uk. You also have several options for resolving disputes with us (see Section 15 for details).
- 12.1 When we can cancel the contract with you. We can end our contract with you and (where we have cancelled the contract because of something you have done) claim any compensation due to us (including enforcement costs) if:
- you don't make any payment to us when it's due and you still don't make payment within 7 days of our reminding you that payment is due;
- we are unable to fulfil your order, for example because a product becomes unavailable; or
- you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product;
- you don't, within a reasonable time, either allow us to deliver the product to you or collect it from us. [If you have said you will collect the product ("click and collect") but you don't do this within 14 days then (unless the product is made to your specifications or is clearly personalised) we treat your order as cancelled and refund the purchase price.
- 13.1 We are responsible for losses you suffer caused by us breaking this contract, unless the loss is:
- Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
- Caused by a delaying event outside our control. As long as we have taken the steps set out in Section 7.4 we're not responsible for delays outside our control.
- Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use or washing.
- 13.2 A business loss. We only supply products under the terms for domestic and private use. If you are ordering products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
- 13.3 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to products (as summarised at Section 11.2; and for UK customers, a defective product under the Consumer Protection Act 1987).
- 14.1 How we may use your personal information. We will only use your personal information as set out in our Privacy Notice.
- 15.1 Our complaints policy. If you have any questions or complaints please contact our Customer Service Team using the contact details set out at Section 1.3 and they will do their best to resolve any problems you have with us or our products as per our Return & Refund Policy.
- 15.2 Governing law. These terms are governed by English law. You will also benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms, including this section affects your rights as a consumer to rely on such mandatory provisions of local law.
- 15.3 You can go to court.
- 15.3.1 If you are in England, Wales, Scotland, or Northern Ireland, you may bring claims against us in the courts of your home jurisdiction, in addition to the English courts.
- 15.3.2 If you live outside the United Kingdom, you may bring claims against us in the courts of the country where you live.
- 15.3.3 Likewise, we may bring claims against you in the courts of the country where you live, or in the English courts.
- 15.4 Alternative dispute resolution if you are a UK consumer. If you are a UK consumer, under the Consumer Credit Act, if you make a purchase from the Website using credit (e.g. credit card) and the cost of your purchase is between £100 and £30,000, you have additional protections if your complaint with us remains unresolved. Please contact your credit card provider to find out more.
- 16.1 We can transfer our contract with you, so that a different organisation is responsible for supplying your product(s). We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.
- 16.2 You can only transfer your contract with us to someone else if we agree to this. We may not agree. However, you can transfer our 30 day cancellation guarantee to a new owner of the product. We can require the new owner to prove you transferred the product to them.
- 16.3 Nobody else has any rights under this contract. This contract is between you and us (other than someone you gave a product to as a present). Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
- 16.4 If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
- 16.5 Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.