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Norton Motorcycles

NORTON OWNERSHIP COVER EXTENDED

Updated August 10, 2026

This is the Norton Motorcycle two-year extended warranty.

  • 1.1 The Extended Warranty: The extended warranty is provided by your selling Authorise Norton Dealer and is backed by The Norton Motorcycle Co. Limited. Full detailed terms and conditions relating to the 2 year extended warranty will be provided by your selling Authorised Norton Dealer on purchase.
  • 1.2 How to contact us. For any general enquiries or complaints relating to this Dealer Extended Warranty please contact us at Norton customer services at clientservices@nortonmotorcycles.com or +44 (0) 808 160 9575.

  • 2.1 Certain words used in these terms have defined meanings. These meanings apply wherever those words are used with a capital letter.
    • 2.1.1 Authorised Norton Dealer: means an authorised dealer or service centre approved by Norton;
    • 2.1.2 Dealer Extended Warranty: means this 2 year Dealer Extended Warranty that applies after the Norton Standard Warranty expires, subject to these terms;
    • 2.1.3 Dealer Extended Warranty Period: means the 24 month period immediately following expiry of the Norton Standard Warranty;
    • 2.1.4 Motorcycle: means your Norton motorcycle, as detailed in the Warranty Certificate;
    • 2.1.5 Norton Standard Warranty: means the standard 3 year Norton manufacturer warranty provided with the Motorcycle on purchase, as described in the Norton Standard Warranty Terms;
    • 2.1.6 Norton Standard Warranty Period: means the period of 36 months from handover (or such other relevant date as set out in the Norton Standard Warranty Terms), except that the Motorcycle battery is covered for 12 months from the original date of purchase only;
    • 2.1.7 Norton Standard Warranty Terms: means the terms and conditions that apply to the Norton Standard Warranty; and
    • 2.1.8 Owner’s Manual: means the owner’s manual, handbook or other operating and maintenance instructions for the Motorcycle, including any updates or digital versions;
    • 2.1.9 Servicing Schedule: means the service schedule set out in the Owner’s Manual including any requirements as to distance and time intervals and method of servicing;
    • 2.1.10 Warranty Certificate: means the digital record confirming that your Motorcycle is covered by this Dealer Extended Warranty.

  • 3.1 Read these terms carefully. These terms set out the basis on which we provide the Dealer Extended Warranty in respect of your Motorcycle. Please read these terms fully and keep a copy for future reference. By using the Dealer Extended Warranty, you confirm that you have read and agree to these terms. If you do not agree to them, you must not use the Dealer Extended Warranty.
  • 3.2 Other terms that apply to you. There are additional terms and policies that will apply to you. These include the Norton Standard Warranty Terms, Norton’s Privacy Policy and the Authorised Norton Dealer’s Privacy Policy.
  • 3.3 We may update these terms from time to time. We may update these terms from time to time. Where any changes are material, we will notify you. Any changes will not affect claims for defects that arose before the changes were made, and will not reduce your rights under this Dealer Extended Warranty for the remainder of the Dealer Extended Warranty Period. Minor changes reflecting legal, regulatory or technical requirements may apply automatically.

  • 4.1 The Dealer Extended Warranty. Your Motorcycle is covered by the Norton Standard Warranty during the Norton Standard Warranty Period, provided you comply with the Norton Standard Warranty Terms. After that period ends, the Dealer Extended Warranty will apply for the Dealer Extended Warranty Period, provided you comply with these terms.
  • 4.2 Total warranty cover for your Motorcycle. This means your Motorcycle may be covered for up to 5 years in total from handover (or such other relevant date as set out in the Norton Standard Warranty Terms) - including 3 years under the Norton Standard Warranty, and up to a further 2 years under this separate Dealer Extended Warranty provided by us.
  • 4.3 Roadside Assistance. Your Motorcycle includes roadside assistance cover (including breakdown and recovery services), which we provide separately from this Dealer Extended Warranty. This cover is included during the Norton Standard Warranty Period and will continue during the Dealer Extended Warranty Period. The roadside assistance cover is subject to separate terms and conditions that can be found here.
  • 4.4 Your statutory rights also apply. You may have legal rights if there is a problem with your Motorcycle under your purchase contract with the retailer you purchased it from. For example, if your Motorcycle is not of satisfactory quality, not fit for purpose or not as described, you may be entitled to a repair, replacement or refund from the retailer. These rights are separate from, and are not affected by, this Dealer Extended Warranty. The Dealer Extended Warranty is provided in addition to your statutory rights and offers further protection alongside them. You can obtain more information about your legal rights from your local consumer protection authority or advice body. In the United Kingdom, this includes Citizens Advice (available at www.citizensadvice.org.uk or on 03454 04 05 06).

  • 5.1 Dealer Extended Warranty requirements. To remain eligible for the Dealer Extended Warranty, throughout the Dealer Extended Warranty Period, you must continue to comply with these terms and, in particular, you must ensure that for the duration of the Dealer Extended Warranty Period:
    • 5.1.1 your Motorcycle is serviced and maintained in accordance with the Servicing Schedule and Norton’s requirements for maintenance, as set out in the Owner’s Manual;
    • 5.1.2 all servicing (and rectification work) is completed by a Norton Authorised Dealer using genuine Norton parts and manufacturer approved oil;
    • 5.1.3 all rectification work identified during a service is carried out as advised; and
    • 5.1.4 you keep records of all servicing (including an updated service record, receipts and invoices) that verify compliance with sections 5.1.1 through to 5.1.3, showing the work carried out and any parts replaced. We may ask for this information to support a claim.

  • 6.1 Parts and items not covered under this Dealer Extended Warranty.
    • 6.1.1 Any parts subject to natural wear and tear normal wear and tear, including the deterioration of parts or consumables through ordinary use over time, such as exhaust systems including catalytic converter, cables, clutch plates (driving disc), pressure plate, clutch linings, brake linings, brake discs, shock absorbers (except for oil leakage the oil seals/shaft seals and the electronically controlled chassis) and from the drive the belts, chains, sprockets and pinions;
    • 6.1.2 Parts that are regularly replaced during maintenance or servicing work;
    • 6.1.3 Any adjustment work, test rides, function checks, programming work, software updates and resets, in each case excluding the part causing the damage;
    • 6.1.4 Operating and auxiliary materials such as fuels, chemicals, coolants and antifreeze, hydraulic fluid, oils, greases and other lubricants, filters; this exclusion applies to isolated damage to these materials, as well as in cases where it is necessary to replace or fill these materials due to the replacement of an assembly;
    • 6.1.5 Batteries, electric drive batteries (maintenance/re-charging/replacement) except that the Motorcycle battery is covered for the first 12 months from the original date of purchase. After this period, the battery is not covered by this Dealer Extended Warranty;
    • 6.1.6 Cooling and heating water hoses, hydraulic lines, hoses and tanks, fuel lines;
    • 6.1.7 Motorcycle key, entire lighting system (except LED light unit), motorcycle wiring, fibre optic technology;
    • 6.1.8 Tyres, wheels, balancing;
    • 6.1.9 Retightening of bolts and nuts on the entire motorcycle; frame, bodywork and trim parts, scratches, paint damage, complete paint surface, rust, hinges, mirrors, headlights as well as their glass, luggage retainers;
    • 6.1.10 Fire extinguisher, first aid box, vehicle tool kit, warning triangle, accessories;
    • 6.1.11 Telephone and hands-free system, “any form of data storage medium” for the navigation and multimedia systems;
    • 6.1.12 Seat, saddle, covers, upholstery, surface materials, decorative stitching; and
    • 6.1.13 Seals and sealing work of any type (exceptions: oil/shaft seals, valve stem seals and cylinder head/foot seals).
  • 6.2 Types of damage not covered under this Dealer Extended Warranty. Damage:
    • 6.2.1 as a result of an accident, i.e. an event caused by a sudden direct external mechanical force;
    • 6.2.2 through wilful or malicious action, theft, unauthorised use, robbery or embezzlement;
    • 6.2.3 caused by the direct effect of animal damage (including gnawing by rodents), storms, hail, frost, oxidation, corrosion, condensation, lightning, earthquakes, and floods;
    • 6.2.4 caused by the direct effect of scorching, corrosion, fire, or explosion, regardless of whether their cause lies within the motorcycle or acts on the motorcycle from the outside;
    • 6.2.5 caused directly or indirectly by the ingress or penetration of water (with the exception of damage to electronic components);
    • 6.2.6 caused by wartime events of any type, civil war, civil unrest, strikes, lock-outs, seizure or other sovereign action or by nuclear energy; and
    • 6.2.7 for which another person is responsible, for example where caused by a third-party repairer or covered under another warranty or insurance policy.
  • 6.3 Costs and losses not covered under this Dealer Extended Warranty. Including:
    • 6.3.1 costs or losses that do not arise directly from the defect, for example transport, storage, hire vehicle or loss of use costs, or damage to parts that are not covered by this Dealer Extended Warranty; and
    • 6.3.2 costs for maintenance, inspection, servicing, painting, inspection and cleaning work, and the like.
  • 6.4 When the Dealer Extended Warranty will not apply. The Dealer Extended Warranty will not apply where damage results from how the Motorcycle has been used, maintained or modified, including where:
    • 6.4.1 caused by a failure to comply with these terms where this has affected the condition of the Motorcycle or caused or contributed to the damage;
    • 6.4.2 caused by the use of unsuitable operating materials, lack of oil or overheating;
    • 6.4.3 arising as a result of participation in driving events with a racing character or in the associated practice drives;
    • 6.4.4 caused by the alteration of the factory design of the motorcycle (e.g. tuning, chassis modification) or the installation of foreign or accessory parts that have not been approved by us;
    • 6.4.5 caused by the use of an item that is visibly in need of repair, unless it can be proved that the damage was not in connection with this need for repair;
    • 6.4.6 on a motorcycle used by the purchaser at least temporarily for the commercial transport of persons or goods (courier, express or parcel services) or have been rented out commercially to a changing group of persons; and
    • 6.4.7 caused by a failure to service or maintain the Motorcycle in accordance with the Owner’s Manual, Servicing Schedule or our instructions.

  • 7.1 How to make a Dealer Extended Warranty claim. To keep things simple, the claims process for the Dealer Extended Warranty follows the same process as the Norton Standard Warranty. If you think your Motorcycle has a defect covered by the Dealer Extended Warranty, you should:
    • 7.1.1 contact us as soon as you become aware of the issue and arrange for them to inspect the Motorcycle; and
    • 7.1.2 bring your Warranty Certificate, together with evidence of servicing as described at section 5.1.4.

  • 8.1 Where can you rely on this Dealer Extended Warranty. When you travel with your Motorcycle, you can access support through the network of Authorised Norton Dealers. You can make a claim under this Dealer Extended Warranty in any location where an Authorised Norton Dealer is available.
  • 8.2 Documents you will need. If you need to rely on your Dealer Extended Warranty while abroad, you will be asked to show your Warranty Certificate together with evidence of servicing as described at section 5.1.4.
  • 8.3 You may need to pay and be reimbursed. In most cases, you will not need to pay for any work covered by this Dealer Extended Warranty. However, in some situations where repairs are carried out abroad, you may be asked to pay for the work upfront. If this happens, please keep a copy of the invoice (and, where possible, any replaced parts). We can then help arrange reimbursement when you return home, in line with these terms.

  • 9.1 How we will repair your Motorcycle:
    • 9.1.1 If you have a valid claim under this Dealer Extended Warranty, we will repair or replace the affected part using genuine Norton parts.
    • 9.1.2 We will decide the most appropriate method of repair or replacement, taking into account safety, reliability and performance.
    • 9.1.3 Repairs and replacements will be carried out by Norton trained technicians within the network of Authorised Norton Dealers.
    • 9.1.4 Any parts fitted under this Dealer Extended Warranty will be covered for the remainder of the Dealer Extended Warranty Period.
    • 9.1.5 Repairs and replacements are usually provided at no cost to you. However, if work is carried out abroad, you may be asked to pay upfront and claim reimbursement in line with section 8.
    • 9.1.6 Any parts that are replaced will become our property.

  • 10.1 Cancelling. You do not need to notify us if you wish to cancel your Dealer Extended Warranty, you can simply choose not to use it.

  • 11.1 This Dealer Extended Warranty will transfer to a new owner. This Dealer Extended Warranty will transfer automatically with the Motorcycle to any new owner for the remainder of the Dealer Extended Warranty Period, provided that the Motorcycle has been serviced and maintained in accordance with these terms. We may ask the new owner to provide reasonable proof of ownership and, if required, to notify us of the change in ownership.

  • 12.1 We are responsible for losses you suffer caused by us breaking this contract (including if this is caused by the Authorised Norton Dealer when performing the services under this Dealer Extended Warranty) unless the loss is:
    • 12.1.1 Unexpected. If we fail to comply with the terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract, or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us when purchasing the Motorcycle.
    • 12.1.2 Avoidable. A loss you could have avoided by taking reasonable steps, for example by stopping use of the Motorcycle once a fault becomes apparent to prevent further damage.
    • 12.1.3 A business loss. We only provide this Dealer Extended Warranty for domestic and private customers. If you are using this Dealer Extended Warranty for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    • 12.1.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents (including the Authorised Norton Dealers) or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights to perform the services under this Dealer Extended Warranty with reasonable care and skill.

  • 13.1 Our Privacy Policy. Both Norton’s Privacy Policy and your Authorised Norton Dealer’s Privacy Policy apply to extended warranty, for information regarding our use and retention of your personal information and your data protection rights please refer to those applicable policies.

  • 14.1 Nobody else has any rights under this contract. This contract is between you and us (other than someone you sold the Motorcycle to, as explained in section 10). Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
  • 14.2 We may transfer this contract to someone else. We may transfer our rights and obligations under these terms to another organisation, but this will not affect your rights or our obligations under these terms.
  • 14.3 If a court finds part of this contract illegal, the rest will still apply. Each part of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining sections of these terms will continue to apply.
  • 14.4 Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something or for doing something you're not allowed to, but that doesn’t mean we can't do it later.
  • 14.5 Which laws apply to this contract. These terms are governed by English law. You will also benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms, including this section affects your rights as a consumer to rely on such mandatory provisions of local law.
  • 14.6 You can go to court.
    • 14.6.1 You may bring a claim against us in the courts of your country of residence or in the English courts.
    • 14.6.2 We may bring claims against you in the courts of your country of residence or, where you live outside the UK, in the English courts, if you agree to this.