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Careers - IT Support Technician

Job Description - IT Support Technician

Norton Motorcycles is an iconic, British motorcycle brand delivering exquisite riding experiences. For over 120 years, Norton Motorcycles has been celebrated worldwide for its unique place in motorcycle history. Now under new ownership, Norton Motorcycles is proud to sit with the TVS Motor family.

Entering a new era, we are scaling globally and this role will give successful recruits the opportunity to be a part of that growth. This role will be based in our state-of-the-art facilities in Solihull, West Midlands, working within our tight-knit but ever-expanding team.


Role Description:
We are looking for a motivated individual to be responsible for providing first line hardware and software support to the internal staff. This will involve answering and actioning staff requests.

The role will also involve regular maintenance of End User Devices (checking Windows updates, software updates, McAfee patch etc.) Additional to this role will have chance to join is some interesting projects that have lot of learning and physical experience.


Key Responsibilities:

Key responsibilities will include, but not limited to:

● Deal and resolve incoming requests

● Ensure user backups are carried out in accordance with procedures

● Assist in the build and configuration of PCs

● Resolve any issues and escalate accordingly

● Desktop support

● Hardware/software support

● Good client skills

● Mobile telephony

● Microsoft Operating Systems

● Microsoft Office O365

● Hardware and Software Knowledge

● Linux knowledge


Benefits of working for Norton: 

We offer desirable benefits for all employees of Norton, including;

● 25 days holiday (+ Bank Holidays)

● A generous pension scheme

● Life insurance (We Care Employee Support Programme)

● On-site free parking


Applicants must have the Right To Work in the UK


Job Type: Full-time

Salary package is dependent upon previous experience

It is essential that you send both your CV and a cover letter when applying for this role. Please also state where you heard about this vacancy within your application.

Please forward your CV and a covering letter in the first instance to stating which role you are applying for.

We have a 10 day reply policy, so if you do not hear from us within 10 days, please assume that your application has been unsuccessful on this occasion.

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