Technical Services Manager

The Norton Motorcycle Co. Ltd is a dynamic, inspirational brand, at the forefront of British design and rapidly growing.  This is an excellent opportunity for personal growth and progression whilst being involved in one of the most exciting global motorcycle manufacturers.

We are now preparing to launch two models in the UK market.  The bikes will initially be sold through our own Dealership, and this will be closely followed by an expansion of our distribution network in the UK, and then internationally.  We are looking for a manager to run the Technical Services operation, which will gradually expand as we grow.   The role will report directly to the Head of Sales & Aftersales.  In this role you will have the opportunity to develop the team to meet and exceed the expectations of our new partners.

The role will be based at our new HQ in Solihull.

 

The Sales & Aftersales Department

The team is responsible for the global distribution of Norton’s products and services, including motorcycles, parts and accessories as well as meeting all our customers’ and Dealers’ requirements for aftersales support.  In addition to technical activities the manager will be expected to contribute towards meeting the whole team’s objectives.

 

Role, duties, and responsibilities

  • Manage and grow the Technical Publications service

  • Define and manage the aftersales diagnostic service

  • Launch and manage the aftersales special tooling service

  • Manage all aspects of the warranty process

  • Manage Dealer technical training

  • Continuously improve all aspects of the aftersales technical support

  • Contribute to the development of the company’s success

Who we're looking for

An experienced automotive Technical Services Manager, with relevant experience in:-

  • Automotive diagnostics and special tooling

  • Technical publications

  • Warranty

  • Technical training

  • Who is excited by the opportunity to start and grow the function

  • With a passion for excellence and customer service

  • Capable of managing a team in an inclusive and progressive manner

  • With the confidence to make decisions quickly

  • Who enjoys working as part of a team and wants to contribute beyond this specific role

Benefits of working for Norton:

We offer desirable benefits for all employees of Norton, including;

  • 25 Days holiday (Small amount used for Christmas Holiday)

  • Pension Scheme

  • Life Insurance 

  • Flexible Working 

  • Casual Dress 

  • Parking on site

   

Applicants must have the Right To Work in the UK

NO AGENCY APPLICATIONS

Job Type: Full time - Permanent

Salary package is dependent upon previous experience

It is essential that you send both your CV and a cover letter when applying for this role. Please also state where you heard about this vacancy within your application.

Please forward your CV and a covering letter in the first instance to hrmanager@nortonmotorcycles.com stating which role you are applying for.

We have a 10 day reply policy, so if you do not hear from us within 10 days, please assume that your application has been unsuccessful on this occasion.