Technical Services Manager
The Norton Motorcycle Co. Ltd is a dynamic, inspirational brand, at the forefront of British design and rapidly growing. This is an excellent opportunity for personal growth and progression whilst being involved in one of the most exciting global motorcycle manufacturers.
We are now preparing to launch two models in the UK market. The bikes will initially be sold through our own Dealership, and this will be closely followed by an expansion of our distribution network in the UK, and then internationally. We are looking for a manager to run the Technical Services operation, which will gradually expand as we grow. The role will report directly to the Head of Sales & Aftersales. In this role you will have the opportunity to develop the team to meet and exceed the expectations of our new partners.
The role will be based at our new HQ in Solihull.
The Sales & Aftersales Department
The team is responsible for the global distribution of Norton’s products and services, including motorcycles, parts and accessories as well as meeting all our customers’ and Dealers’ requirements for aftersales support. In addition to technical activities the manager will be expected to contribute towards meeting the whole team’s objectives.
Role, duties, and responsibilities
Manage and grow the Technical Publications service
Define and manage the aftersales diagnostic service
Launch and manage the aftersales special tooling service
Manage all aspects of the warranty process
Manage Dealer technical training
Continuously improve all aspects of the aftersales technical support
Contribute to the development of the company’s success
Who we're looking for
An experienced automotive Technical Services Manager, with relevant experience in:-
Automotive diagnostics and special tooling
Who is excited by the opportunity to start and grow the function
With a passion for excellence and customer service
Capable of managing a team in an inclusive and progressive manner
With the confidence to make decisions quickly
Who enjoys working as part of a team and wants to contribute beyond this specific role
Benefits of working for Norton:
We offer desirable benefits for all employees of Norton, including;
25 Days holiday (Small amount used for Christmas Holiday)
Parking on site
Applicants must have the Right To Work in the UK
NO AGENCY APPLICATIONS
Job Type: Full time - Permanent
Salary package is dependent upon previous experience
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