General Manager - Norton Birmingham

The Norton Motorcycle Co. Ltd is a dynamic, inspirational brand, at the forefront of British design and rapidly growing. This is an excellent opportunity for personal growth and progression whilst being involved in one of the most exciting global motorcycle manufacturers.

Norton Birmingham is a “business within a business”, selling  motorcycles, parts, service, repair, and maintenance directly to the owners of Norton motorcycles.  We are looking for a manager to run the operation which currently has a team of five.  The role will report directly to the Head of Sales & Aftersales.  In this role you will have the opportunity to develop the business to meet and exceed the commercial and customer service targets that are expected from Norton’s own retail operation.

The role will initially be based at our new HQ in Solihull.

 

The Sales & Aftersales Department

The team is responsible for the global distribution of Norton’s products and services, including motorcycles, parts and accessories as well as meeting all our customers’ requirements for aftersales support.  In addition to providing retail expertise the manager will be expected to contribute towards meeting the whole team’s objectives.

 

Role, duties, and responsibilities

  • Manage the first new Norton Customer Centre (NCC)

  • Achieve Sales, Profit and Customer Service targets

  • Manage and grow the Norton Birmingham team

  • Ensure that the NCC meets all regulatory requirements

  • Produce budgets and forecasts for the commercial activity

  • Continuously improve the retail operation

  • Contribute to the development of the company’s retail strategy

Who we're looking for·      

An experienced automotive Manager:

  • With a good working knowledge of the Sales process

  • And a good working knowledge of the Workshop process

  • Who is excited by the opportunity to run a small but growing business unit

  • With a passion for excellence and customer service

  • Capable of managing a team in an inclusive and progressive manner

  • With the confidence to make decisions quickly

  • Who enjoys working as part of a team and wants to contribute beyond this specific role

Benefits of working for Norton:

We offer desirable benefits for all employees of Norton, including;

  • 25 Days holiday (Small amount used for Christmas Holiday)

  • Pension Scheme

  • Life Insurance 

  • Flexible Working 

  • Casual Dress 

  • Parking on site

   

Applicants must have the Right To Work in the UK

NO AGENCY APPLICATIONS

Job Type: Full time - Permanent

Salary package is dependent upon previous experience

It is essential that you send both your CV and a cover letter when applying for this role. Please also state where you heard about this vacancy within your application.

Please forward your CV and a covering letter in the first instance to hrmanager@nortonmotorcycles.com stating which role you are applying for.

We have a 10 day reply policy, so if you do not hear from us within 10 days, please assume that your application has been unsuccessful on this occasion.